Booking Information
Important Notice
Unfortunately, it is inevitable that some of the prices or details may change on our website, when compared to our brochure. You will be informed of changes to any of the relevant details within our tours when you book either with your travel agent or with ourselves, as part of our commitment to quality customer service. The website will always show the most up-to-date information.
How to book
Staff at Jaltour are always pleased to discuss your holiday requirements and to make your reservations. Our office is open from Monday to Friday 09:00-17:30 (UK time) excluding Bank Holidays (in the U.K.). Alternatively, please see your local travel agent who is there to assist and advise you with your holiday arrangements. Once your travel agent has made a booking for you, all subsequent correspondence and enquiries should be made through your agent.
Booking form and Payment
When you make your booking, please complete and sign the booking form, confirming on behalf of all in your party that you understand and accept the terms of these booking conditions. Return the booking form to us with a deposit of GBP100.00 per person or full payment if the booking is made within eight weeks of departure. Payments by credit card will incur a 2 % charge. On receipt of the booking form and monies, we confirm the holiday to you or your travel agent with our confirmation invoice. Please check that the details are exactly as requested and advise our office or your travel agent immediately if they are incorrect. The balance must be paid eight weeks prior to your departure. Failure to comply with the above payment schedule may result in cancellation charges being applied as detailed in the cancellation section.
Travel Documents
Our detailed itinerary, appropriate travel leaflets, luggage tags and a questionnaire will be sent out eight weeks prior to your date of departure. We appreciate the time our customers take to complete and return questionnaires to us. This enables us to make any appropriate improvements that might be necessary for the success of future tours.
What’s included in your tour price
- Round trip economy class tickets from London Heathrow on selected airlines.
- 20kgs baggage allowance
- UK Air Passenger Duty and Passenger Service tax. Narita and Kansai Airport Passenger Facility tax (for flights out of Tokyo/Osaka)
- Hotel accommodation as stated in the itinerary, or as confirmed on your confirmation/invoice. The prices are based on two adults sharing a twin room
- Meals as stated in the hotel or tour descriptions, or as confirmed on your confirmation/invoice.
What’s NOT included
- Meals, unless stated in the confirmation invoice.
- Travel insurance
- Items of personal nature e.g. laundry, telephone charges, tips etc
Foreign and Commonwealth Office
Insurance does not provide cover in respect to a destination where the Foreign and Commonwealth Office has advised against travel. Please check for travel warnings at 020 7008 0232 or 0233 or visit their website.
Privacy Policy
Security of personal data
All areas of the Jaltour website where you enter personal data are encrypted using industry standard SSL certificates. This prevents unauthorised interception of personal information during transmission from your computer to our servers. In addition to this we do not retain any credit card information on our servers or databases.
Use of personal information
Personal information you provide Jaltour may be used for the purposes of:
- Providing you with the best service possible
- Processing any orders you may have made
- Providing you with information via email. This includes updates pertaining to your order as well as news updates about products and services we offer.
We will only email our newsletter should you express interest in receiving it. However, occasionally we may inadvertently include your email address on our newsletter database. If you do not wish to receive information about us, our products or services, please email Jaltour to unsubscribe
Disclosures
We will not pass your information to any third parties, except where it is relevant for your travel arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed onto security or credit checking companies if required.
For further information please contact jaltour@ectuk.com.
The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is 3227. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.
