Please read the following conditions carefully before
you make your booking. Jaltour is a trading name of Euro Creative Tours
(UK) Ltd. (ECT). The airlines featured in this brochure are not party
to the contract for the provision of the holidays.
Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 3227. For further information visit the ATOL website.
ABTA
We are a member of ABTA, membership number 7664X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at the ABTA website.
The arbitration scheme is arranged by ABTA and administrated independently by the Chartered Institute of Arbitrator. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which includes an element of minor injury or illness subject to a limit of £1,000 on the amount that arbitrator can award per person in respect of this element.
This application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrator Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com
Booking and deposit
To make a booking you must complete and sign the booking form and pay
a deposit of £100 per person, or make payment in full if you
are booking within eight weeks of departure. Bookings may be made direct
to our office or through your local travel agent. If you book through
a travel agent, upon receipt of your money your travel agent will provide
you with an ATOL receipt, which gives the relevant details of your
booking. Within 7 days of notification of the booking to us by the
travel agent we will send them an ATOL Confirmation Invoice which they
will immediately pass on to you. No contract for the provision of the
holiday exists between you and us until we have sent out our Confirmation
Invoice so that if, for reasons such as unavailability, we are unable
to accept your booking, our liability to you will be limited to refunding
to you the full amount of any money you have paid. All money paid to
your travel agent under or in contemplation of a contract to provide
one of our holidays is held by the agent on our behalf until they pass
it over to us. If you book direct with us we will immediately either
issue a Confirmation Invoice or return your deposit.
Payment of Balance
You must pay the balance of the price of your holiday at least 8 weeks
before departure; otherwise we shall be entitled to cancel your booking,
in which case you will be liable for the cancellation charges detailed
under “If
you cancel you holiday” below.
Changes by you
If, after our confirmation invoice has been issued, you wish to change
your travel arrangements in any way, for example your chosen departure
date or accommodation, we will do our utmost to make these changes
but it may not always be possible. Any request for changes to be made
must be in writing from the person who made the booking or your travel
Agent and reach us at least 56 days prior to departure. You will be
asked to pay an administration charge of £25.00, and any further
cost we incur in making this alteration. We may have to treat any alterations
requested less than 56 days before departure as cancellations and new
bookings, so that the cancellation charges referred to below will then
apply.
If You Cancel Your Holiday
If you wish to cancel your booking, you must notify us in writing.
The following charges will apply, effective from the date we receive
your notification:
Insurance
We strongly recommend that you and the members of your party take out
travel insurance as soon as you book your holiday either with us or
any other insurance company.
Complaints
In the unlikely event of your having any cause for complaint during
your holiday you must immediately inform the local Jaltour representative
and the supplier in question to enable them to resolve any problems
immediately. If your complaint is not resolved locally, please follow
this up within 28 days of your return home by writing to us, giving
your booking reference and all other relevant information. This will
assist us to quickly identify your concerns and speed up our response
to you. We can normally agree an amicable settlement of any complaints
we receive.
If we change or cancel your holiday
This brochure is prepared in advance of the holiday season; therefore
some changes to the holiday arrangements may occur. If changes occur
prior to your bookings we will inform you of these prior to issuing
our confirmation. In some cases changes occur even after bookings have
been confirmed and we therefore reserve the right to make changes at
any time. If the change is minor, we will inform you or your travel
agent as soon as possible but we will have no other liability towards
you. Occasionally we may have to make a significant change to your
holiday after confirmation and we therefore reserve the right to do
so. A significant change will include change of UK departure point,
change of your departure or return time if more than 12 hours, change
of accommodation to a lower price or classification as detailed in
this brochure. If we have to make a significant change we will notify
you as quickly as possible and you may then either: a) accept the change
in which case the contract will be varied to incorporate the change;
or b) take another available holiday from the brochure at its advertised
price; or c) cancel the holiday completely in which case we will refund
all monies paid to us. Please see the below box stating the compensation
payable to you, should we have to advise you of changes within 8 weeks
(56 days) of your departure date.
Period before departure
within which change is
notified to you or to
your Travel Agent |
Compensation
per adult |
per child |
| More than 56 days |
Nil |
Nil |
| 56-43 days |
£10 |
£5 |
| 42-29 days |
£20 |
£10 |
| 28-15 days |
£30 |
£15 |
| 14-0 days |
£40 |
£20 |
|
We may have to cancel or change your holiday in exceptional
circumstances like war, civil unrest, terrorist activity and its consequences,
natural or nuclear disaster, fire, adverse weather conditions. In these
circumstances we will not pay you any compensation as these are beyond
our control.
Prices
Whilst we reserve the right to increase or decrease prices of any of
our tour holidays, once you have made your booking and we have issued
our confirmation invoice, we guarantee that the price of your holiday
will not be subject to any surcharges. We will always inform you, before
accepting your booking, of any changes to the tour price. You should,
however, note that if you amend any details of your booking after it
has been confirmed you may be subject to an amendment fee as detailed
under “If
you cancel your holiday” or “Changes by you”.
Our liability to you
We accept full liability for the proper performance of our obligations
under any agreement entered into with you for the provision of a holiday
featured in this brochure. Included in this are liability for the acts
or omissions of our employees, agents, sub-contractors and other suppliers,
unless proper performance is not achievable due to:
a) Matters which are the fault of you and/or other
members of your party;
b) Unforeseeable or unavoidable circumstances which are the fault
of persons who are not connected with the provision of these services
to be performed;
c) Any unusual and unforeseeable circumstances beyond our control,
the consequences of which we could not have avoided by exercising
all due care;
d) An event which either we, or the relevant supplier, even with
all due care could not have foreseen or forestalled.
Our liability as set out above is limited to the lesser
of: (i) (except in the case of personal injury) twice the price of
the relevant holiday; or (ii) the amount laid down in the relevant
international Conventions (whether or not these Conventions have been
ratified or adopted in the UK) for example the Athens Convention or
the Warsaw Convention. Copies of these international conventions are
available from our offices on request. In the case of claims for personal
injury (including illness or death) subject as above, we only accept
responsibility for the negligent acts and/or omissions of ECT’s
employees or agents and also of our suppliers and sub-contractors whilst
acting within the scope of, or in the course of their employment.
Our liability is limited in accordance with conditions of carriage
of the relevant air and sea carriers. Copies of these conditions of
carriage are available from our offices on request.
Additionally, where appropriate and subject to ECT’s reasonable
discretion:
a) We shall afford general assistance to a client
who through misadventure suffers personal injury (including illness
and death) during the period of the holiday contracted for;
b) If you undertake legal action in relation to that misadventure
with our prior agreement, we shall meet your initial costs provided
such assistance is requested within 90 days of the date of the misadventure.
In any event, the aggregate cost we incur in respect
of a) and b) above shall not exceed £5,000. Furthermore, in the
event of your recovering any of these costs, whether insurance or otherwise,
you shall immediately repay them to us.
Jurisdiction
The contract arising from any confirmed holiday booking is to be interpreted
under and is subject to the laws of England. We both agree to submit
any dispute or claim under it or connected with the holiday to the
English Courts or, if you live in Scotland, the Scottish Courts.
Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator or the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happened during the course of its provision by the operator.
Please contact Jaltour on 020 7850 4409
for further information.
* All prices are subject to change without notice.
